FAQ

How do I buy a machine?

Sign up and create an account, Add the machine you want to purchase to your cart, proceed with Pre- Authorized Payment of 20% by your credit card this amount will be on hold until the final sale closing date and time after closing date, the pre-Authorized amount will be drawn, and you will be receiving an invoice to your registered email address with your total amount and balance due, and our banking information.

Then you will proceed with wire payment for the outstanding balance within 3 business days.

You will email us your wire receipt to our email address info@blue-oceans.ca

Can I request to cancel my purchase?

Yes, you can. Only before the final sale time by 72 hours.

When can I receive my purchased machine?

After 3 business days of receiving your full payment to our company bank account.

Can you help with Shipment?

Yes, we do, please email us your request to quote for shipping the machine with the following info
Country.
City.
Port.
Then will email you our best shipping quotation.

Can I refund or return an item/Machine?

No return or refund can be made at any time after final sale date and time.

How many days I can keep my machine stored in its location?

All sold items must be removed from the of its current location within 10 days of purchase.

Does Blue Oceans Own the Machine ?

No, Blue Oceans General Trading acts as a mediator/broker, gather available machine for sale on different auctions, registered in multiple auctions and bid on behalf of its customer.

What if Blue Oceans did not win the bidding for my reserved machine?

Your Pre-Authorized payment hold in your credit card will be returned to your card in the next business day of the final sale date.

How Blue Oceans price the machine?

We have an expert team of procurement machineries knowing the average price of most machine selling on auctions

Why should I reserve or buy machine from Blue Oceans?

Very convenient to deal with one stop shop service and trustworthy company, working on your behalf to gather your desired machine from different auction location

Are there any additional transaction fees for my service?

No, Blue Oceans price machine including all fees except tax.

I’m exporting the machine from its location to another country do I need to pay Tax?

No but only if you ship the machine thru Blue Oceans shipping services or if you provide bonded Bill of Lading